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Free worldwide shipping
WOOCS 2.2.0

FAQs

HOW DO I MAKE A PURCHASE?

Shopping at TUFAFII.COM is easy:

  • Use the DRESSES, JUMPSUITS, PANTS, JUMPSUITS links up at the top. You can also shop directly from the home screen links: SKIRTS, DRESSES.
  • Once you have found an item, choose your size and click on the ‘ADD TO SHOPPING CART’ button on the product page.
  • Review the items in your shopping CART by clicking the ‘SHOPPING CART’ link at the top of the page.
  • Click on ‘PROCEED TO CHECKOUT’ to complete your order.

 

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at NET-A-PORTER without creating an account.

However, registering will let you enjoy the benefits like:

Tracking your orders and reviewing past purchases, requesting a return or exchange directly from your account

and so much more.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

 

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

WHAT PAYMENT METHODS DOES TUFAFII ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard, American Express, Maestro and JCB cards. You can also choose to pay with PayPal.  All payments are processed through a secure checkout system.

 

WHICH DESTINATIONS DOES TUFAFII SHIP TO?

We ship anywhere around the world.

 

 

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

Our shipment is free and it usually takes 5-7 business days but sometimes due to difficulties on the part of our third party partners it can a bit longer.

 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

We offer full refund on unsatisfactory orders.

 

HOW CAN I TRACK MY ORDER?

Tracking numbers come to us from our shipment partners 3-5 days after we have shipped out orders. This makes it difficult for us to keep track. So if you do not get your tracking number after 4-5 days of placing your order please send an email to: customercare@tufafii.com